FAQ & troubleshooting

The most common questions, grouped by topic. If your answer isn't here, email us — details at the bottom.

Videos & sync

A video is missing from my site

Work through these in order — one of them almost always explains it:

1. Is it hidden? Videos can be individually hidden. Check the video's visibility in your dashboard.
2. Is it a Short? Shorts are hidden by default. See the next question.
3. Are you over your plan's video limit? Each plan caps videos per channel (50 on Free, 500 on Pro, 1,000 on Premium, 10,000 on Max). Videos beyond the limit aren't synced.
4. Has it synced yet? If the video is brand new, your site may simply not have synced since it was published. Hit Sync Now on the channel to pull it in immediately.

Shorts don't appear on my site

That's by design — Shorts are hidden by default so they don't crowd out your main videos. If you want them, enable the Show Shorts toggle in the editor sidebar under Content → Customize.

New videos don't show up automatically

Two likely reasons:

• You're on the Free plan. Free has no automatic sync — use Sync Now on the channel whenever you upload.
• Your channel is in curated mode. With the curated new-video mode, new videos arrive hidden and wait for your approval before appearing. Switch to auto-publish if you'd rather have every upload go live automatically.

I changed my title or thumbnail on YouTube — my site still shows the old one

Changes on YouTube reach your site on the next sync. Sync also updates descriptions and view counts. On a paid plan this happens automatically (daily on Pro, hourly on Premium, every 15 minutes on Max); on any plan you can trigger Sync Now to update right away.

Can visitors watch videos directly on my site?

Yes — your videos are embedded from YouTube, so visitors can play them right on your site, and plays still count as YouTube views. Your site sends viewers to YouTube for anything beyond watching, like commenting or subscribing.

Domains

My custom domain won't verify

Check the following:

• The TXT record. Verification requires a TXT record at _yabby-verify.<yourdomain> with the exact value shown in your dashboard. A common mistake is putting the record at the wrong host — double-check both host and value.
• The CNAME or apex record. The dashboard shows the exact CNAME (or apex) setup for your domain; make sure it matches.
• Propagation time. DNS changes can take up to 48 hours to propagate. If you just added the records, give it time and re-check.
• Cloudflare users: if your DNS records are proxied (orange cloud), verification can fail. Set the relevant records to DNS only (grey cloud) while verifying.

My site shows "not found" after I changed my subdomain

Changing the subdomain slug changes your URL immediately — the old https://<old-slug>.yabby.page address stops working the moment you save. Update any links you've shared, and use the new address.

Publishing

Why can't I publish my site?

Publishing requires a paid plan. On the Free plan you can build and preview your site, but it stays in draft — upgrading to Pro (or higher) unlocks publishing, and the upgrade takes effect immediately.

Billing

How do I cancel my subscription?

Billing is handled by Stripe. Open the customer portal from your billing settings — there you can cancel, download invoices, and update your payment method.

What happens when I downgrade?

Nothing is deleted. Your existing content stays in place even if it exceeds the new plan's limits, but future syncs respect the lower video limit, so videos beyond it won't be imported. Features exclusive to higher plans (like more channels or faster sync) stop applying.

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